Shipping Policy

1)Local Delivery in Hong Kong

The local delivery will take 3-4 working days (No service during Public holidays or Sunday) or any specific agreed period in terms of pre-arrival purchase, and the expected time slot of the arrival is between 9AM-6PM. Please let us know in advance by Email if there is an absence of the recipient in a certain day or time otherwise the goods will be returned and the delivery charge will not be refunded.

Please note: Extra HK$15 per floor surcharge will be added if there is no elevator or the product doesn’t fit inside the elevator at any locations other than G/F.

The expected delivery times are estimates only. town.wine will not be liable to you for any loss or damage although handled with a full effort to deliver the goods in the original condition.

If there is no one at the delivery address to receive the Product, the Product will be returned to the Townwine warehouse.

Orders placed within Hong Kong or goods shipped to a Hong Kong residence are subject to the Hong Kong GST. Orders placed outside Hong Kong may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.

2)Delivery to Overseas (ex, South Korea)

The delivery to overseas will take 5-7 working days (No service during Public holidays or Sunday) or any specific agreed period in terms of pre-arrival purchase, and the expected time slot of the arrival is between 9AM-6PM. Please let us know in advance by Email if there is an absence of the recipient in a certain day or time otherwise the goods will be returned and the delivery charge will not be refunded.

Orders placed outside Hong Kong may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.

-Team of Townwine-